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Customer Assistance

Pricing Policy:

Equestrian Online reserves the right to correct any pricing errors. Please note, prices are subject to change without notice. If there has been a price error, we will contact you prior to goods being dispatched to confirm the amended price.

Backorders & Dispatch Delays:

Due to the large numbers of items listed on Equestrian Online, some items may not be in stock at time of purchase. Likewise, for custom-made products, should this be the case, we will contact you to advise an estimated delivery time.

New Items:

If we do not stock the item you are looking for, please contact us and we will do our best to source the products on your behalf.

Show/Event Sponsorship:

Equestrian Online are proud to offer sponsorship to a select number of riders, across disciplines, annually. All sponsorship arrangements are determined in accordance with the Equestrian Online Sponsorship Policy. Any and all successful sponsorship candidates are bound by the aforementioned policy.